During the past couple of years I’ve developed a habit of visiting the Taco Bell in my community once or twice month, usually with a daughter or two in tow.

I do this not because the food is extraordinary… but because one of the people who works there is.

In fact, I could say that when I visit this Taco Bell I’m not actually buying a tostada, Wild Cherry Pepsi, and two kid’s meals with crunchy tacos… I’m buying an experience.

This young man always recognizes us and smiles and makes eye contact during the transaction at the counter.

Then he usually insists on delivering our food to the table when it’s ready so that I don’t have to.

As we’re eating he checks in on us and delivers mints and wipes and offers to carry away our trays. He does the same at all the other tables. I’ve often heard the people at the other tables express awe at how remarkable this young man is.

He provides as much, if not more, service than a waiter at a restaurant even though he doesn’t earn any tips.

I’ve talked to the manager about this young man and he says that he is having a positive effect on all his co-workers as well…he has single-handedly changed the culture at his workplace.

If you think this man does his job from the heart because he has a passion for fast food, you’d be wrong. He has no intention of becoming a manager someday and wants to go to college.

Life’s too short to phone it in.

Even if you’re presently working at a job or in circumstances you don’t have a passion for, it’s still possible to work from the heart.

And when you do, people are going to want to tell uplifting stories about you too.

For another example of not phoning it in, see my Three Word Story post.


Filed under: Stories/Storytelling


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